For many years, all official documents provided to you by Holstein Canada have been paper – this included all certificates of registration, pedigrees, invoices and statements, genotyping and genomic reports, awards, etc.
Today is an exciting day as we are pleased to announce our foray into a new era at Holstein Canada – e-Documents!
You, our clients, are now able to retrieve PDF versions of your official documents from the new "e-Documents” section of their Holstein Canada web account.
You also have the option to set your delivery preference to electronic or paper, whichever method is most efficient for your individual operation. Selecting electronic preference means you no longer wish to receive printed documents in the mail: less mail, less paper, less filing! e-Documents are available online, regardless of Electronic or Print & Mail preference.
Check out the following FAQ with regards to this exciting new feature:
Where do I find my preferences? Once logged into your web account, the preference feature can be found in the main menu on the left-hand side of your web account.
How do I change my preferences? Categories of documents currently sent via mail are listed under preferences. Use the radio buttons on the right to indicate how you would prefer to receive each of the documents.
Can I have different preferences for different documents? Absolutely! If you would like to receive some categories of documents electronically and others on paper, simply indicate this using the radio buttons. Remember, the documents will be available electronically regardless of preference.
Where do I find my e-Documents? All new e-Documents can be found under the "e-Documents” tab in the main menu on the left-hand side of your web account. Your e-Docs will remain here for one year; you must either print or save the PDFs to your own computer before the documents expire. Transaction details and statements will continue to be available under the "Account” tab, and conformation visit reports will continue to be available under the "Conformation” tab in the account.
I don’t have a web account…how do I get one? Visit www.holstein.ca or contact Customer Service to sign up today and save a tree!
Have more questions, or need assistance? Contact Customer Service at firstname.lastname@example.org or 1-855-756-8300.
We thank you in advance for your cooperation as we move ahead with this highly-anticipated change!
New services are up and running. As with any major change, we appreciate there will be a learning curve as members get use to new aspects, such as web accounts, however, we hope the new services meet your needs. If you have any questions, feel free to contact customer service at 1-855-756-8300. It’s very exciting to be milking in our new barn! Thank you for your support and patience.
At Holstein Canada we are getting ready to roll-over to the brand new Herdbook system! Some final extensive testing is now being wrapped up, and the official launch will begin Friday, January 29, 2016. As mentioned in the previous issue of InfoHolstein, the roll-over will take up to 10 days (including weekends) to completely implement. We will continue to update via our website and social media to keep you informed as to what is happening every step of the way. Read More»
Call us at: 519-756-8300 OR toll free at 1-855-756-8300
Holstein Canada clients who call into the head office in Brantford, ON will notice a difference in how the phone system prompts you. Effective April 2015, an upgraded phone system has been implemented at Holstein Canada, which has many key advantages to serve clients. When calling into the head office, clients are still prompted by an auto-attendant but can press 0 at any time to speak with the Holstein Canada receptionist. The upgrade enhancements will allow for future growth to increase the level of customer service offered to our clients. The system allows for multiple search options so be sure to listen to the prompts before making your final selection! When calling Holstein Canada, some menu items have changed and will sound like the following:
Please note: At any time you can press 0 to reach the Holstein Canada receptionist.
The Board of Directors reviews and discusses all resolutions passed at the Annual General Meeting of Member... Read More»
Please be advised that the Holstein Canada office will be closed for Family Day on Monday, February 16, 2015, and reopen for regular hours on Tuesday, February 17, 2015.
Please be advised that the Holstein Canada office will be closed for the Civic Holiday on Monday, August 4th, 2014.
Enhance selection criteria that provide the best genetics to Canadian Holstein producers and the world... Read More»
Family is always a significant focus for both Holstein Canada members and staff alike. With this in mind, the Holstein Canada office will be closing... Read More»
Please be advised that tomorrow, Friday, December 13, 2013, our Business & Technology Solutions department at Holstein Canada has scheduled a planned outage with the Holstein.ca website as part of the continuous new improvements we are making to our infrastructure at head office! The website will be offline and unavailable beginning at 5:00 p.m. EST for the remainder of Friday evening. Expect to see the website live again late into the evening on Friday night or Saturday morning. We appreciate your patience during this planned outage. Make sure to register/transfer your animals as needed tonight or before 5:00 p.m. EST tomorrow!